Swing Door Measuring Guidelines - IMPORTANT

Please note that your are responsible for properly measuring for your swing door.

Please review our return policy below before you place an order for your door:

Swing Door Return Eligibility

  • Inspect your door's condition BEFORE accepting it from the freight carrier.                                                                                                                                                    
  • If your door is damaged, ask for a "Damaged Goods Report" and Refuse acceptance.   PLEASE READ COMPLETE INSTRUCTIONS FOR THE RECEIPT OF YOUR DOOR SHIPMENT BELOW MEASURING INSTRUCTIONS.                                                                                                                                                                                                                                                            

  • Returns are accepted within 30 days of delivery for standard, non-custom products. A 30% restock charge is incurred once we receive the door back to our facility. You are responsible for shipping the door back to our facility in the crate we provided.

  • In order for a refund, items must be unused, uninstalled, and in original, resalable condition, including all hardware, packaging, and accessories. If all of the requirements are met above, you will receive a 70% credit back for the price "Door Only" once we have received it back to our facility; not any associated freight from our factory at the time we shipped your door to you. You must contact us to receive an RMA#(return merchandise authorization). This RMA # must be fully shown on the outside of the crate along with marking on the return freight manifest. 

  • Custom, made‑to‑order, or non-standard doors (custom sizes, special finishes, custom hinge configurations, etc.) are Not‑Returnable, unless defective or damaged upon arrival. 

  • Double check your measurements to be sure they are correct as shown below.

 

🚨 Immediate Takeaway

Do NOT sign the delivery receipt as “clean.” Mark it clearly with “DAMAGED – SUBJECT TO INSPECTION” and document everything before the driver leaves.

📦 Step‑by‑Step: What to Do When a Crate Arrives Damaged

1. Inspect the crate BEFORE signing anything

  • Walk around the crate.

  • Look for crushed corners, punctures, broken boards, water damage, missing bands, or signs of tipping.

  • If the driver is rushing you, ignore it — you have the right to inspect.

2. Take photos and video immediately

Capture:

  • All sides of the crate

  • Close‑ups of damage

  • The pallet, skid, and any broken boards

  • The BOL label showing the PRO number

  • The truck and driver still present (optional but helpful)

This documentation is gold when filing a claim.

3. Write damage notes on the delivery receipt

This is the most important legal step.

Write something like:

  • “Crate damaged – boards broken on left side.”

  • “Puncture in crate – possible product damage.”

  • “Shrink wrap torn, crate compromised.”

Never write just “subject to inspection” by itself — carriers reject that. You must describe the visible damage.

4. Take photos of the signed delivery receipt

Before the driver leaves, snap a picture of:

  • The receipt

  • Your damage notes

  • The driver’s signature

This prevents carriers from “losing” the paperwork.

5. Refuse the shipment if the crate is severely compromised

If the crate is:

  • Split open

  • Missing panels

  • Exposing the product

  • Clearly unsafe to unload

You can refuse delivery. The carrier will return it to the shipper at no cost to you.

6. If you accept it, do NOT discard the crate

Carriers often demand an inspection. Throwing away the crate can void your claim.

7. Notify the shipper immediately

Send:

  • Photos

  • Delivery receipt with damage notes

  • Description of what happened

Most freight claims must be filed within 5 days (some carriers allow 15).

8. Do not use or install the product

Using the product can void the claim because it suggests the damage wasn’t severe.

 

🧾 Why this matters

Freight companies deny claims constantly. The #1 reason is:

“Receiver signed the delivery receipt clean.”

Your notes on the BOL are your legal protection.